Saudi Electric Company AI Implementation

The Kingdom of Saudi Arabia is intensely invested in the modernization of its power infrastructure as a part of an initiative to boost energy management as well as customer service. The focus of this case study lies in the innovative use of artificial intelligence (AI) to overhaul and enhance the delivery of new electricity meter installations across the country. Through the adoption of AI methodologies, the process of installation can be streamlined, thereby improving efficiency, accuracy, and adherence to industry standards.

Problem Statement

The Saudi Electric Company has embarked on an ambitious project to swap all the analog meters of their consumer base with digital, internet-connected variants that enable automated billing. However, the process of installing new electricity meters in Saudi Arabia often proves to be intricate and long-drawn, featuring a myriad of challenges such as human errors during data entry, inconsistent installation practices, and delays arising from scheduling conflicts. Therefore, there emerges a pressing demand for a solution aimed at automating and optimizing this process to guarantee precision and efficacy.


To tackle these prevailing issues, an AI-centric system was developed that merges cutting-edge AI to process visual imagery and streamline automation. This robust system employs AI algorithms to automate a wide swath of stages within the meter installation process, such as data entry, validation, and routine compliance checks.

Data Collection and Preparation

An extensive dataset was meticulously compiled, encompassing images and detailed specifications of various electricity meters utilized across Saudi Arabia. This dataset was annotated with guidelines for installation, industry standards, and a list of mandatory compliance requisites. Supplemental data collected into the dataset included a log of historical installation records and valuable customer feedback.

AI Model Development

AI models were intricately engineered to handle multiple tasks corresponding to meter installation. The following models were incorporated:

    • Computer Vision models for automated meter identification and validation.

    • A Convolutional Neural Network (CNN) designed to distill information from installation imagery of various meters. It uses these insights to cross-verify the accuracy of fitment as well as other parameters such as meter wattage, the current reading, and effectively linking the meter to the respective customer account.

    • Machine learning models devised to dissect historical data and recognize any potential impediments or bottlenecks.

     Automated Meter Identification and Validation

The AI system employs computer vision algorithms to pinpoint and verify the type and specifications of the newly installed electricity meter. It compares physical attributes, serial numbers, and other unique markers of the meter against the information documented during installation. Any peculiarities or mismatches are earmarked for further inspection.

    Automated Data Entry and Documentation

With its capability to automate data entry, the AI system siphons relevant details from a variety of sources including installation documents and fitment details shared by engineers. It autonomously fills in necessary forms and populates databases, resulting in increased accuracy, elimination of errors commonly associated with manual data entry, and substantial timesavings.

    Compliance Checks and Standards Validation

The AI system conducts a thorough audit for adherence to standards and regulations tied to the installation process by juxtaposing the completed installations against prespecified guidelines and requirements. It scrutinizes the correctness of wiring connections, meter placement, and compliance to safety norms. Any installations that fall short of compliance are highlighted for rectification or deeper review.

Benefits and Impact

    Improved Efficiency

The application of AI automation curtails manual intervention and expedites the installation process, precipitating quicker meter deployments and quality control checks.

    Enhanced Accuracy

Automation of data entry and validation mitigates potential errors, delivering precise information, leading to accurate billing.

    Compliance Assurance

The AI system ensures strict adherence to installation standards and regulations, guaranteeing top-grade quality and safety.

    Customer Satisfaction

Streamlined installations and straightforward verification processes enhance customer experiences, leading to improved satisfaction.

    Cost Optimization

Optimizing processes and incorporating image-based quality assessments contribute to a reduction in operational costs and maximize utilization of resources.


This case study is a testament to the successful deployment of AI in the process of new electricity meter installations in Saudi Arabia. By harnessing AI techniques, this innovation significantly boosts process efficiency and accuracy.